# 216Labs

> 216Labs builds AI phone agents, support chatbots, AI search visibility and MCP integrations for Cleveland businesses. Plain English, real engineering.

216Labs is an AI engineering practice in Cleveland, Ohio (AI engineering and automation consultancy). Founded by Sam Filipiak, a software engineer who builds production AI systems and writes the code himself. It is new and taking on its first client projects.

- Location: Cleveland, OH, US. Meets Cleveland-area clients in person and works remotely with businesses across the US.
- Phone: (330) 604-7380
- Email: sam@216labs.dev
- Pricing: not published; depends on the project.

## Services

- [After-Hours Voice Agent](https://www.216labs.dev/#voice): Never miss a call again. It answers 24/7, books appointments, answers common questions and texts a follow-up. For: Contractors, clinics and small practices.
- [Support & Knowledge Chatbot](https://www.216labs.dev/#chatbot): Answers from your docs. Hands off the rest. Trained on your docs, site and catalog. Predictable cost, and I run it for you. For: Software companies, manufacturers, distributors and associations.
- [AI Search Visibility](https://www.216labs.dev/#visibility): Get recommended when customers ask ChatGPT. Crawler access, structured data, pages shaped like answers, and tracking who gets cited instead of you. For: Any business customers find by searching.
- [MCP Integrations](https://www.216labs.dev/#mcp): Ask AI about your business. Get your real numbers. Connect your systems to Claude and ChatGPT. Your ERP, database or spreadsheets, usable by the AI tools your team already has. For: Distributors, manufacturers and software teams.
- [Custom Build](https://www.216labs.dev/#custom): Tell me the problem. Document extraction, order intake, internal search, workflow automation. If it's AI and it's real engineering, it fits here.

## How a project runs

- Talk: Tell me the problem. I'll tell you plainly whether AI is the right fix.
- Build: I build it. A working version on your docs, calendar or systems.
- Approve: You sign off. You test it and approve what it says.
- Live: It switches on. And I keep watching it.

## FAQ

- [What if the AI tells a customer something wrong?](https://www.216labs.dev/#faq-wrong-answer): It only answers from content you approve, and it hands off to a person when it isn't sure. Wrong answers get engineered out, not covered with a disclaimer.
- [Who owns our data?](https://www.216labs.dev/#faq-data): You do, and it isn't used to train AI models. The specifics go in writing before any work starts.
- [What if we already use a helpdesk or chat tool?](https://www.216labs.dev/#faq-existing-tools): Keep it. The AI can sit in front of what you already use and hand conversations into it.
- [How long until it's live?](https://www.216labs.dev/#faq-timeline): It depends on the project. You'll get a clear plan before any work starts.
- [What happens if we cancel?](https://www.216labs.dev/#faq-cancel): You keep your data and what was built for you. We agree on the handover up front.
- [Do you only work with Cleveland businesses?](https://www.216labs.dev/#faq-location): No. 216Labs is based in Cleveland and works with businesses anywhere.

## People

- Sam Filipiak, Founder, engineer (sam@216labs.dev): I'm a software engineer. I build AI systems that run in production every day, and I keep the explanations simple.
- Kevin, Infrastructure & systems (kevin@216labs.dev): Kevin handles what sits underneath the AI: hosting, databases, access and security.

## Writing

- [Writing index](https://www.216labs.dev/writing): technical notes on AI search visibility. No posts published yet.

## Optional

- [LinkedIn: Sam Filipiak](https://www.linkedin.com/in/samuel-filipiak)